Frequently Asked Questions (FAQs)

Everything you need to know before or after purchasing.

---

📌 What products do you sell?

We offer 100% genuine Microsoft product keys, including Office 2024 Pro Plus and Windows 11 Pro .

🛒 How do I receive my license key?

After completing your purchase, the license key will be displayed on the confirmation page and sent to your email.

💬 What is an Installation ID (IID)?

An Installation ID is a code shown during manual activation of Microsoft products. You’ll need to send it to us to receive your Confirmation ID (CID).

⚙️ How do I get my Confirmation ID (CID)?

After you send us the Installation ID via Live Chat or email, we’ll verify it and send back your CID to complete the activation.

⏱ How long does it take to receive the CID?

Usually within 5–15 minutes during working hours. Please check your email or live chat for replies.

🔐 Are your keys legal and permanent?

Yes. All our keys are legitimate and valid for lifetime activation on one device.

🧑💻 I need help with activation, what should I do?

You can contact us anytime via Live Chat or WhatsApp. We’re happy to guide you through the process step by step.

💸 Do you offer refunds?

Yes, if the key is proven to be non-functional and activation fails, we will issue a replacement or refund as per our policy.